We know that when you choose a partner to expedite your IT logistics, configure your equipment, source on your behalf and resolve global supply chain issues as they arise, you need to be able to rely on their experience, and you need proof that their services are of the highest validated quality.
To provide this objective and independent proof, Excotek gained ISO 9001 certification in December, 2017. Our Quality Manual is in accordance with the requirements of the ISO 9001:2015 | Certified Quality Management System.
Excotek’s procedures are regularly, independently, audited to ensure our strict adherence to the established standard; globally recognised and acknowledged as an arbiter, benchmark, and reassurance of quality management procedures. The audit evaluates our procedures most pertinently to identify areas of improvement, enabling us to pursue our own goal of continuous improvement and consistent client satisfaction.
The principles upon which this Quality Management System is based, as described in ISO 9000: 2015, are:
· Customer focus
· Engagement of people
· Process approach
· Evidence-based decision making
· Relationship management