This privacy notice covers our website, excotek.co.uk and the data we collect from you when you use our site, together with the personal data we process when you contact us using our online form, or contact details, and the personal data we process when we deliver our services to you.
These are our reasons for collecting it, what we do with it and what your rights are.
Who are we?
We are Excotek Ltd. Our registered address is Suite 203, Group First House, 12a Mead Way, Padiham, Burnley, BB12 7NG, United Kingdom (company registration number 08907826).
You can call us on +44 (0) 1254 377899, and email us at [email protected].
We are the data controller for this processing and are registered with the UK Information Commissioner’s Office (ICO). Our registration number is ZA820059.
Purpose of processing
We process your personal data:
Once you are established as a client, we will then process your personal data:
Basis of processing
When you create an account with us as a potential client, or are engaging with us as an established client, our lawful basis for processing your personal data depends on the nature of your business:
Where we are dealing with other general enquiries we process your personal data because it is in our legitimate interest to do so in order to deal with your enquiry.
When we are processing your data for the purposes of marketing our services to you we do so either with your consent, or because it is in our legitimate interest to so to promote our services. Where we are relying on your consent for marketing activity you are free to withdraw that consent at any time, and where we are relying on our legitimate interests you are free to object to that at any time. In either case we will ensure that we cease to market our services to you should you withdraw your consent or object to our legitimate interests.
What personal data do we collect?
When we create an account for you for our website portal, or when we are managing our ongoing commercial relationship we collect the following data:
When you use the enquiry form on our website or you contact us at one of our office locations we collect the following data:
Special category data
There are additional rules we must follow if we collect certain types of more sensitive data, known as Special Category Data. These include details of your ethnicity, beliefs, health and sexuality. We do not collect any special category data about you.
Do we ever share personal data?
We will share your data if required to do so by a legitimate law enforcement agency.
When you submit your personal data online your data is held by our partner who hosts our website.
If you consent to the use of analytics and tracking cookies from our website we will share data with those cookie providers (see below).
If we are communicating with you via email or social media channels we will be sharing your personal data with those email and social media providers.
We utilise external suppliers to provide marketing services to us and to support our IT systems, these partners will occasionally have access to your personal data in order to support our service delivery.
We always ensure that we have appropriate contracts in place to protect your rights when personal data are shared with our suppliers.
How do we keep your data secure?
We take sensible steps to keep your data secure:
You have a number of rights relating to the processing of your data, if you would like to use them or have any questions then please contact us.
We won’t charge you for doing any of the following, however we may make a charge in the case of frequent repeat requests:
How long do we keep your data for?
Where we are relying on your consent or our legitimate interests to process your data then we will keep your personal data until you withdraw your consent for us to use it, or object to our legitimate interests and we agree with your objection.
Where are processing your data for the purposes of performing a contract with you or your employer or taking the necessary steps to do so, then we will keep the personal data for 7 years after the end of the contract.
We utilise cookies on our website. Some are required for our site to work, these are known as essential cookies, and we also use others for analytics and marketing purposes.
We will ask for your consent to use any cookies which aren’t essential, and we won’t deploy any non-essential cookies without your consent.
These are cookies we use:
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What happens when I follow links to other sites?
If you follow a link from our site to another site then you should read the privacy notice on the other site prior to providing your data to them.
Where do we process data?
We primarily process data in the UK. Our Microsoft Office environment is hosted in the UK, although some data for Skype and Exchange are hosted in the EU. Any data transferred to the USA as part of our Microsoft environment are protected by Standard Contractual Clauses governing international transfers of personal data.
Our web hosting provider processes data in the UK.
Making a complaint
Please contact us at the above address. You can also contact the Information Commissioner’s Office (ICO) on their helpline 0303 123 1113 or online at www.ico.org.uk. If you should contact the ICO they will normally ask you to contact us first.